Status
Something is degraded right now
Last check Sep 27, 7:03 AM ET. Checked hourly from outside the app. An outage shorter than an hour can fall between checks.
Uptime, last 30 days
73.33%
Uptime, last 90 days
73.33%
Components
- Website (sourcedeck.ai)Operational · 100% (30d)
- SourceDeck appOperational · 100% (30d)
- Background jobs (alerts, inbox sync, CASH tasks)Operational · 100% (30d)
- CASH assistant toolsOperational · 100% (30d)
- CASH voice lineOperational · 100% (30d)
- Nightly backups and restore testDegraded · 73.33% (30d)
Incidents, last 90 days
- Nightly backups and restore test failed a check Sep 27, 4:02 AM ET, not yet recovered (4 hourly checks failing)
Support promise
CASH answers every support request right away, and a named person on our team answers anything CASH hands over within 4 business hours (Monday to Friday, 9 AM to 6 PM Eastern).
| Month | Requests | First response, median / p90 | Person, median / p90 | Within 4 business hours |
|---|---|---|---|---|
| September 2026 | 0 | no data yet / no data yet | none handed over | n/a |
| August 2026 | 0 | no data yet / no data yet | none handed over | n/a |
| July 2026 | 0 | no data yet / no data yet | none handed over | n/a |
Business hours are Monday to Friday, 9 AM to 6 PM Eastern. A handed-over request counts against the promise once its 4 business hours have passed without an answer from a person.
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